GROWING for Good

AMIDST A PERIOD OF VIGOROUS GROWTH, AMERICAN PACIFIC MORTGAGE IS LEVERAGING TECHNOLOGY TO STREAMLINE THE MORTGAGE PROCESS FOR EVERYONE INVOLVED

As a top 10 independent mortgage lender, American Pacific Mortgage (APM) is channeling the pioneer spirit of their home state of California, taking a bold expansion journey backed by fresh creative tech strategies. At a time when the average 30-year mortgage interest rate has more than doubled after a few years of dwelling in the bargain basement, staying hot on the trail of robust growth is truly intrepid.

In 2022, the full-service lender wrapped the year closing $13 billion in residential mortgages and is anticipating a 25% increase in originations this year as a result of a vigorous M&A strategy. APM works to deliver home ownership to all borrowers across all backgrounds, placing significant focus on affordable lending, working with Fannie Mae and Freddie Mac to promote that across the U.S.

Their internal culture has a family feel, even calling their headquarters “home office.” This is reflected in consistent employee surveys (sent to employees semiannually) resulting in a net promoter score in the 80 range, known as world-class. They’re also an ESOP, and employee feedback is included in strategic planning initiatives designed to keep employee and customer satisfaction rising.

When Michele Buschman joined the company in 2014 to develop and lead their Information Services Team, the enterprise employed a total of 900 people in roughly 75 locations. At present, they employ roughly 3,800 people, boast over 275 primary locations, more than 1,500 originators, and 16 fulfillment centers across the country – and Buschman’s technology team has grown to keep pace with the organizational growth.