CUSTOMER SERVICE IS SHOCKING

Energy firms slated over treatment of consumers

- JOSIE CLARKE

SCOTTISH Power, OVO Energy and British Gas must "urgently" improve their customer service after they were found to be the worst energy suppliers for responding effectively to problems.

Which? said "all too often" consumers were being left on hold, stuck in never-ending chatbot loops or passed from department to department with no resolution.

Energy is currently the worst performing sector for customer service, according to the consumer watchdog's 2023 customer service survey.

It said the finding was "unacceptable" when soaring bills have driven the cost-of-living crisis.