Austin takes Ryanair to task over cabin bag

INSISTS THAT HIS 10KG CASE SHOULD HAVE BEEN ALLOWED

-  NEIL SHAW

A HOLIDAYMAKER has slammed Ryanair staff for charging him for his suitcase 'having a stiff wheel' - that he says cost him £75. Austin Price, from Plymouth, was flying from Bristol Airport to Krakow, Poland, on October 4 when he was stopped in the queue as staff asked him to put his suitcase in the 'if it fits, it flies' measuring stand.

The 28-year-old claims that his luggage did fit in the gap but the wheels did not as they are 'wonky' and 'a bit stiff. The cyber security worker was horrified when a 'rather rude' Ryanair employee told him he would have to pay because it was too big - on top of the priority boarding payment he'd made to take the 10kg bag on in the first place.

The holiday-maker shamed the brand online in a post, ranting: What kind of f**kery is this? Just been charged £75 for a bag which clearly fits. Sort this sh*t out." However Austin's own images of his suitcase sat in the measuring stand show that, while it fits on both height and width, the suitcase visibly stuck out at the front.