Calls to police force provoke fewer moans

COMPLAINTS about police call-handling in Devon and Cornwall have reduced from 60 a year to five, with people now waiting 30 minutes less on average to get an answer when they call 101.

- ALISON STEPHENSON

Police and Crime Commissioner Alison Hernandez will tell councillors at a meeting that call abandonment rates are also dropping, which is being interpreted as giving an impression that people are more satisfied with the service.

Ms Hernandez will tell the Devon and Cornwall Police and Crime Panel this week that "an extensive programme of work" to improve the speed of answering calls, and respond quickly to enquiries made through the force's website, had delivered "tangible and consistent improvements" to the service the public receive when contacting police.