Transforming Customer Interactions With Conversational UI Platform.
Chatbots are becoming increas-ingly popular for organiza-tions all over the globe, with many using the virtual agent to handle a wide range of customer services. From speech-enabled interfaces that improve customer experiences to intelligent chatbots that deliver 24/7 customer service, and digital assistants that drive online sales revenue, Conversational AI is rapidly changing customer interaction. According to a recent research conducted by Gartner, 15 per cent of all customer service in teractions will be completely handled by AI, by 2021, an increase of 400 per cent than 2017.
The use of artificial intelligence and the ability to converse in natural language is making these bots seem as if we are experiencing the future right now. Firstly, the strongest advantage that enterprises whether large or small will get from conversational AI is the power to connect faster, smarter and meaningfully with their consumers. Conversational AI will power their next wave of predictive customer engagements leading to faster conversions, stronger loyalty and enhanced Customer Experience. Secondly, Conversational AI will help brands stay relevant in today’s context; right from snack table, personalized training being given on the shop floor on demand to a busy traveler booking a connecting flight ticket on the bot. AI enabled chatbots will unlock long term value and short term revenue.
This story is from the July 2019 edition of CIO Review.
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This story is from the July 2019 edition of CIO Review.
Start your 7-day Magzter GOLD free trial to access thousands of curated premium stories, and 9,000+ magazines and newspapers.
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