Core Strengths Unite

CANON BUSINESS SERVICES CEO LUKE CLARK IS BRINGING TWO VERY DIFFERENT COMPANIES TOGETHER TO SERVE ONE PURPOSE.

- Wendy Kay

As the CEO of both Harbour IT and Converga, Luke Clark knew the two companies offered entirely different services. But today he also understands at their very heart, they were pretty much the same. Now, united under the umbrella of Canon Business Services, he’s using their similar strengths to offer a one-stop shop in multiple areas of expertise.

“While both provide very different outcomes, both are laser focused on customer support, both see how critical it is to know our customers’ businesses and both know what’s important to their success.

“Canon Business Services is combining all these multiple solutions and areas of expertise to give our customers simpler and more cohesive results. With an organisation providing all services, it’s a more seamless experience.”

Canon Business Services, which consists of two companies, brings together Converga’s world-class business process outsourcing with the leading-edge business technology solutions from Harbour IT.

As the company’s CEO, Luke is confident the broader set of skills across end-to-end solutions will help Canon Business Services maintain an edge over its competitors.

Luke spent months preparing for the transition, focusing primarily on implementing a single leadership structure across both companies to lead a workforce of 2,000 across Australia, New Zealand and the Philippines. “We wanted to ensure we kept leadership styles connected and that our people were comfortable with the transition. We needed to retain Harbour IT’s innovative culture and agile approach to new capabilities, while maintaining Converga’s structured delivery, process excellence and desire to do the right thing.”