“Every responsible business needs to think about the future…..”

FROM WELLBEING OF THE GUESTS AND EMPLOYEES TO SUSTAINABLE MEASURES IN THE HOSPITALITY WORLD, HERE IS SUNJAE SHARMA, VICE PRESIDENT & COUNTRY HEAD - HYATT, INDIA, IN AN ELABORATE CONVERSATION WITH GLOBALSPA.

You have been working with Hyatt for more than 15 years, what is it about the hospitality brand which makes it stand out from the rest?

From the first day that I joined Hyatt, I have always seen the company put both guests and colleagues first, taking forward our ethos of Advancing Care.

In today’s pandemic world, this ethos drives our mission of safety first and wellbeing always. And this constant innovation and ability to reimagine ourselves to meet the need of the moment is what makes us stand apart. To this end, Hyatt has reimagined the guest experience through a range of programmes tailored for the new normal, with an emphasis on increased safety, wellbeing, new food and beverage experiences, and chances to give back to the community.

The wellbeing of our colleagues is core to advancing care for guests and customers, which is why to ensure our colleagues’ safety and wellbeing, Hyatt has also reimagined the colleague journey to include new work procedures, colleague resources, and reorientations. In addition, daily colleague surveys have been introduced to measure colleague comfort and wellbeing, enabling hotel leaders to address opportunities, make adjustments as necessary and meet colleagues’ needs in real time.

Our hotels have adopted measures that underlie our commitment to the environment and the communities we operate within. While it is important for any company to be profitable and successful, true success also depends on how well the company protects the environment it operates in.

The humanity, kindness and relentless dedication to the purpose of care showcased by us in these challenging times makes me proud of being part of the Hyatt family.