Technology solutions or apps that will revolutionise the travel industry
‘TRAVEL PROVIDERS MUSTTAKE CARE TO PROTECT CLIENT DATA’
Corbin Ball, CSP, CMP, DES, MS, owner Corbin Ball & Co, an international speaker, consultant and writer who helps clients use technology to save time and improve productivity, highlights the technology solutions that are predicted to revolutionise the travel industry.
By Reema Lokesh
What are the technology solutions or apps that will revolutionise the travel industry and compel the travel trade stakeholders to rework their model and adapt to change?
Well I feel there are many:
A. Machine learning and AI will lead to increase personalization both for hotels and airlines.
B. Facial recognition is moving into airline check-in and in initial stages for hotels (especially in China).
C. The rise of online meeting space booking tools (especially for non-traditional spaces using Airbnb like interfaces) will offer many more options.
D. The rise of Google in air and hotel booking.
E. The internet of things will move into the guest room (occupancy detectors, smart speakers, mobile keys, biometric access, streaming video, and much more)
F. Voicebots and chatbots will be used in hotels for customer service and also worker communication.
G. Augmented and virtual reality will work their way in travel (virtual site inspections/hot spots/etc.)
H. Blockchain will work into flight booking, hotel reservations and car rentals. Technology will continue to transform the industry to make things more personalised and, in general, a smoother experience. Tourism stakeholders should be prepared to embrace these change to stay competitive.
What should tourism professionals keep in mind about the future?
This story is from the March 2019 edition of Express Travelworld.
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This story is from the March 2019 edition of Express Travelworld.
Start your 7-day Magzter GOLD free trial to access thousands of curated premium stories, and 9,000+ magazines and newspapers.
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