CATEGORIES

Destination Weddings

A Sustained Business Vertical for Hospitality Industry

Travelling For Health

India’s immense tourism appeal and potential are not only because of its natural splendours, historical legacies, deep religious resonance and its exciting wildlife and adventure offerings.

The Rise Of Economy Hotel Segment

Factors like surge in middle class, increase in business and leisure travel, higher economic growth, urbanisation etc. have resulted in bolstering mid-market or mid-priced (often referred to as economy/budget) hotels in India’s hospitality sector. Historically, the midmarket hotels fell short on standardisation. However, things have changed. Over the years, a more uniform product profile with product coherence and consistent hotel specifications have been observed with several international brands entering the market. The past few years have seen an influx of about two dozen mid-market brands. This has been mainly due to the expanding domestic tourism, increasing foreign tourist arrivals, forex earnings growth etc., which has put the Indian hotels industry – particularly the mid-market segment – on an upswing. Ashok Malkani examines various aspects of the midmarket segment and finds that macroeconomic data suggests that the road ahead will be bright.

Revving Up The Revenue

Revenue is extremely essential for the progress of any industry. Revenue management in the hospitality industry is undergoing a constant change, with the evolution of technology. Besides earnings from room rents, Revenue management is forecast to expand to other avenues like restaurants, room service, laundering, etc. in the hotel industry. Ashok Malkani takes a look at the fast changing scenario and the increasing importance of revenue management, whose role is being perceived more as profit generating rather than revenue managing. The focus on profit is expected to increase as revenue managers use new methods to better understand customers and improve margins. As hotels compete with their rivals the role of revenue management is expected to play a more dominant role in the progress of a property

HPMF Convention At Kochi

The 9th edition of the annual convention of Hospitality Purchasing Managers’ Forum (HPMF) and the 7th edition of Procurement Excellence Awards 2019 was organized at Grand Hyatt in Kochi, recently.

Classy Hospitality In The Wild

A leisurely holiday or a weekend gateway at The Tiger Groove Corbett – A Jakson Resort can not only help you give a quiet retreat to the splendours of green nature, far away from the tension, deadlines, humdrum and din of city lives where often 24 hours are packed like sardines.

Water Damage Control in Hotels

What appears to be a common water seepage problem can also structurally damage and weaken the property and the best damage control solution is to have the establishment in good repair at all times through a meticulous water damage mitigation programme

Mice: The Way Forward

The Mice Space is Growing at a Robust Pace and is Expected to Triple Within the Next 2-3 Years. The Proposed New Venues at Delhi in Dwarka and the Ones to Be Expanded at Pragati Maidan, New Delhi, Hyderabad, Bangalore, Ahmedabad, Pune, Etc is Expected to Provide a Boost to the Segment. Hotels and Convention Centres, Set Up Mainly to Promote Mice, Are Acting as Enhancers for Promotion of Mice. Ashok Malkani Takes a Look at Several Aspects of This Industry as Well as the Future of Mice in India.

Ozone Washing

If addition of ozone in hotel & commercial laundry can help the entrepreneurs cut cost by saving on energy expenditure and water consumption, it also has beneficial effects on the environment and health of laundry workers

HRM: Heart of the Hotel Industry

Human Resource Management is an Integral and Significant Part of the Hospitality Industry. Since Hospitality Service is All About Providing Better Services to the Consumer, the Quality of Hotel Would Depend on the Employees, Who Are Considered as Brand Ambassadors of the Property. Therefore, Choosing the Right Candidates and Training Them is a Task That the Hrm Has to Perform Diligently. The Hr Dept. Is Thus an Important Segment of the Hospitality Industry and is Essential for Efficient Running of a Hotel. Ashok Malkani Examines the Tasks of the Hr Dept and the Problems That It Has to Tackle for Smooth Functioning of the Hotel.

Housekeeping Goes Green

Refillable Toiletries, Instead of Plastic Bottles That Guests Often Take Away From Hotels as Souvenirs or With the Intention to Reuse Them, Can Help Reduce Plastic Pollution, Say Housekeeping Managers

Hotel Lobbies Have Gone Social !

Hotels lobbies around the world, more so in India, are providing innovative ways for their guests to hang out, have coffee, entertain and stay technologically connected.

Elegance Meets Finesse! Immerse in Sensorial Delights at Conrad Bengaluru

Immerse in Sensorial Delights at Conrad Bengaluru

Are Your Restaurants Buzzing?

F&b Outlets Can Be a Great Asset to a Hotel - They Present an Additional Source of Revenue, Add to the Bottom Line, and Are an Attractive Feature for Guests. Some Hotel Restaurants Are Simply an Extra Venue for Guests While Others Strive to Be a Part of a City’s Popular Restaurant List. In Bigger Cities That Are Known to Have a Multitude of Great Dining Options, It Can Be Tough for Hotels to Keep the Local Diners’ Interest Alive. We Talk to Experts in F&b Hospitality Industry and Find Out How They Generate Interest Amongst Local Diners for Their Hotel Restaurants and Ensure Their Local Guests Do Not Step Out to Dine. We Understand What Specific Measures They Take for the Hotel Restaurants to Keep Buzzing and Generate Revenue as They Say the Success of Food and Beverage Can Make or Break a Hotel.

25 Golden Rules for Pitch Perfect Public Relations

The Author is a Hospitality & Feature Writer and Columnist for Some of the World’s Highest Ranked Hospital I Ty Publications. Her Industry Writ Ings a Re Used a S Re Fe Rences I N Case Studies and Hotel Schools. She is a Recognised and National-poll Winning Corporate Communications Specialist, Pr Strategist and Writer. A Seasoned Hotelier, She Loves to Present Hospitality Industry Watch, Insights, Case Studies and Analysis to Her Ever-increasing Base of Global Readership. She Has Over Two Decades of Experience in Hospitality Communications and Brand Management and Has Worked With Some of the Best Global Hotel Companies - the Imperial New Delhi, the Oberoi, New Delhi, Hyatt Regency Delhi. Aruna Was Appointed to the Board of Association of Emerging Leaders Dialogues (Aeld), as the Second Indian Representative and the Only Woman Leader From India.

Hygiene in Restaurants

In the recent past, JW Marriott Mumbai Sahar celebrated its one year anniversary.

Challenges For The Housekeeping Managers

Fighting age-old attitudes and meeting ever changing guest expectations, sometimes with limited budget, while motivating, training and retaining the team members are some of the biggest challenges that Housekeeping Managers in hospitality properties in India face everyday.

Creating Fond Memories for Guests

Creating Fond Memories for Guests

Digital Technology For Guest Satisfaction

The meteoric rise in the use of mobile phones and mobile apps has made it imperative for industries to make the necessary changes to adapt to market conditions. The hospitality industry too has undergone changes to meet the needs of the digital age.Hotels, to remain competitive, must embrace technology in keeping with the changing environment. How the hospitality properties are adapting digital technology not only helps them to stay competitive in terms of their customer satisfaction, but can also influence their market positioning.Ashok Malkani takes a look at how the Indian hotel industry has adapted new technologies to help create an environment that is in line with the needs of the tech-savvy generation of guests.

Inspirations On Plates

Inspirations On Plates

Designing Her Vision

Designing Her Vision

Hospitality With Religious Festivity

India is a modern nation with an ancient vibrant civilisation.

The Growth Of Boutique Hotels

Boutique hotels’ popularity has been growing over the years. Some of these properties are themed, whilst others support an underlying philosophy such as eco or sustainable tourism. Customisation is one of the properties which have made them popular. Frequent travelers are keen to experience something new as they seem to have tired of similar looking hotel rooms and spaces. Though there are characteristics which are common to most boutique style properties the definition of boutique has become increasingly broad. The essence of boutique has come to mean personalized service. Ashok Malkani examines several aspects of what makes these hotels popular and what is their future.

Ambiente 2019 Impressive Increase In Quality And Visitors

Ambiente, the leading international trade fair and the world’s number one in products associated with dining, cooking, household items, furnishings and ornaments, interior design, gifts, jewellery and fashion accessories, is “The Show” for the entire industry.

Carpets Floor Need In Hotels

There is not just one reason why hotels cannot often do without carpets as a flooring option, at least for some strategic areas.

Ensuring Guest Loyalty

Hotels are not in simply room rental business, and guest is not mere commodity.

‘Rakkh' A Sustainable Resort

Perched on a hilltop just outside the pretty village of Rakh and surrounded by terraced hillsides – Rakkh is one of the famous resorts to stay in the lap of snow-clad hills at Dharamshala, Himachal Pradesh.

Wellness In Hospitality

Spa industry in India is going through a buoyant phase and this trend is reflected by the fact that nowadays, almost every five-star hotel in the country offers spa services. Spas can not only boost the hotel’s revenues but can also facilitate in attracting the guests to the property. The usage of spas has been increasing over the years. The International Spa Association, in its US Spa Industry Study 2016, reveals that there has been a steady growth in the revenue from spas. It had increased from 15.5 billion USD in 2014 to 16.3 billion USD in 2015. India itself has seen a growth of 20 percent in the last two years, in wellness tourism. In India too, spas are doing booming business and adding to the hotels’ profitability. Ashok Malkani takes a look at the overall scenario of spa business in the context of the Indian hospitality industry.

Can We Advance Book Our Menu?

Yes, after all these, the guests also need to book tables to get the entire feedback process complete(no I am not joking) but this kind of detailed exercise in personalisation would be much more exhaustive than your average restaurant seat booking.

The Dynamics Of Hotel Security

Putting in place a robust security system in hospitality properties requires enormous amount of planning, investment in the latest equipments and technologies, quite a bit of staff training and a very high level of alertness on the part of the staff and the management of the hospitality properties.