While banks in general adopt digitization as a means of bringing in efficiency, create better customer engagement and improve earnings, Swedish bank Svenska Handelsbanken approached it more as an opportunity to make use of alternate channels more effectively to conduct business transactions with customers. Its business model is built around the need to be available locally and to be able to do business with customers, regardless of the channel that the customers opt for. The theme is therefore to be digital and local.
Established in 1871, Handelsbanken is one of the major banks in Scandinavia and Europe. It has some 12,000 employees working in 800 branches in over 20 countries. Headquartered in Stockholm, it has strong presence in Sweden, the UK, Norway, Denmark, Finland, the Netherlands, the US, China, Singapore, Germany, France and Poland. The bank offers private, corporate banking solutions, serving individuals, corporate, SMEs, HNIS, and wealthy family clients.
LOCAL RELATIONSHIP BANK
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