Manoj Agrawal: Give examples of contributions made by Zopper’s assurance team in helping improve customer satisfaction.
Bhushan Sheth: C-Sat is a parameter that we track extensively. Customer expectations are very high w.r.t turnaround time in this industry. Nobody will be okay with giving their phone for repair and staying away from it for more than 24-36 hours. Real test is to pick up, repair and drop within 12 hours: that’s the challenge and expectation. We have our happy calling team to ensure sales follow up, also helping eliminate mis-selling.
Give examples of how Zopper is converting customer insights into product innovation.
This story is from the November 2024 edition of Banking Frontiers.
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This story is from the November 2024 edition of Banking Frontiers.
Start your 7-day Magzter GOLD free trial to access thousands of curated premium stories, and 9,000+ magazines and newspapers.
Already a subscriber? Sign In
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