Creating an enchanting, imaginative and satisfying first impression for the guests is an essential element for the success of a hotel. This is inclusive of everything from their experience with the staff members to the exterior and interior property aesthetics. And the first impression of the guest, as far as both the staff members' actions and the interiors of the property are concerned is around the lobby of the hotel.
The design to hotel entry and lobby is vital for creating a positive initial impact. It helps in satiating guests expectations for quality, comfort, interest and functionality for the rest of the property.
The hotel lobbies are, thus, evolving in a world changed by the COVID-19 pandemic to suit the needs and quell the anxiety and trepidation in the guests' minds. The hospitality industry is reimagining properties to suit the travelers.
The hotel industry has to make not only design changes but also adopt new technology in the lobbies. Implementation of smart technology is gaining importance, particularly in the check-in process and more. However, one must remember that technology does not overtake experience and detract from personal feel, which is an essential element of the hospitality industry.
The hotel lobbies, one can say are the most essential elements for promoting the property's worth in terms of guests' satisfaction.
Ketan Kerkar, Executive Housekeeper, Novotel Mumbai Juhu Beach, succinctly puts it thus: "It is rightly said, there is only one chance you get to make a first impression" and this makes it so crucial. It is certain that you do not wish to lose out on your one chance to cast your true impression on the guests upon
This story is from the November - December 2022 edition of Hotel Business Review.
Start your 7-day Magzter GOLD free trial to access thousands of curated premium stories, and 9,000+ magazines and newspapers.
Already a subscriber ? Sign In
This story is from the November - December 2022 edition of Hotel Business Review.
Start your 7-day Magzter GOLD free trial to access thousands of curated premium stories, and 9,000+ magazines and newspapers.
Already a subscriber? Sign In
"Leadership is not a License to do Less, it is a Responsibility to do More"
Amit Kumar Sharma is a seasoned hotelier with a career spanning 23 years. A graduate from IHM Lucknow, he began his career with Grand Hyatt, Delhi as a pre-opening team member from where he developed deep interest into the fast-paced career of Food & Beverage operations & management.
Fortunes Hotels Opens New Properties
The group announced the launch of Fortune Beach Resort ECR Chennai. Situated in the bustling, breezy East Coast Road (ECR), the upscale resort set against the serene backdrop of the majestic sea connects the cultural richness of Chennai with the picturesque landscapes of Puducherry, Mahabalipuram, and beyond.
Small Luxury Hotels Partner with The MRS Group Of Hotels
Small Luxury Hotels of the World (SLH) announced its expansion into the Indian subcontinent through a strategic partnership with The MRS Group of Hotels.
IHE 2024
Concludes With Setting Higher Goals
Housekeeping in Hotel Public Spaces
The work of the housekeeping department of any hotel or motel is the most unseen, but the most needed in many ways.
Redefining The Art Of Luxury Hospitality
Sheraton Grand Bengaluru Whitefield Hotel Convention Center
Training & Retaining Workforce for Hotel's Success
Success of a hotel depends on the manpower. Staff, from the receptionist, who is the first step of the guest towards his hospitality during the stay, to the attendant who handles his luggage during his departure, help in the guest being attracted by the property and compelling him to stay at the same hotel on his future trips to the destination. The employees, it may be said, are the backbone or the mainstay for a hotel's success.
Weddings: Increasing Hotel Revenue
The trend of wedding ceremonies and receptions being conducted in hotels has been increasing over the years. The eat, drink and be married” now has a tag attached to it, which is in hotels”. The result is that not only destination weddings but wedding, in general, are contributing to the hotel’s revenue in a great measure. The saying Marriages are made in heaven” now has an attached segment But expenses are borne onearth”. Hotels and resorts have been proving an attractive venue as compared to the other sites, like halls, for people of all categories. Ashok Malkani takes a look at the facilities and other plus points offered by hotels.
Heritage Hotels Heirlooms of Indian Tourism
A trip to the past in the modern world has a timeless appeal for travellers who are keen to immerse themselves in the cultural history of the destination by staying at a historic hotel itself.
A Tranquil Paradise! Radisson Hotel Jass Khajuraho
Sprawling in six acres in the midst of the vast open countryside with gentle undulating landscape and clean, fresh unpolluted air, Radisson Hotel Jass Khajuraho is a perfect union of classic design with subtle elegance.
