In a candid conversation with Sharad Datta, General Manager of JW Marriott New Delhi Aerocity, we explore his plans to further enhance the guest experience for the hotel, his understanding of wellness tourism as a trend and a lot more…
Having worked with so many groups of hotels, what do you particularly find unique about JW Marriott New Delhi Aerocity?
The quality of service in positioning the hotel is taken very seriously here. That is important in building the DNA of a brand. Recalling what I learned many years ago, and I try to live by it- Reputation drives Revenue. This hotel has managed to reach and stay at a particular level where its reputation is super strong. When I look at the other hotels that I have worked in, some of them have been magnificent hotels, but this one has been consistently doing well. That is where I think the difference is.
What are you planning to bring to the hotel under your leadership to enhance guest experience and the hotel’s reputation?
Having spent just about a few months here, I want to enhance the luxury quotient of the guest experience. When a guest checks-in, they are not just coming to spend a night and sleep, they are going to focus on many other factors of the hotel.
This story is from the GlobalSpa Wedding Special edition of GlobalSpa.
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This story is from the GlobalSpa Wedding Special edition of GlobalSpa.
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