The world as we knew it before COVID-19 has forever changed. It has taught the travel and tourism industry to reinvent their working SOPs and rethink the strategy to just stay afloat. The resilient hotel industry is now faced with changes in consumer travel patterns and behaviour and have to accordingly work to include these in their operational strategies.
Gaurav Sinha, Director of Operations, JW Marriott Hotel Bengaluru says, “A positive outlook towards business has made us look beyond the conventional way of opportunity. We are seeing development in business – social events and staycations as major contributors. M!CE will take longer than expected and uncertainty of travel can continue. For large form of events we have seen some possible light with enquiries for Q4 of 2021.”
Speaking about the challenges, Sinha adds, “Business continuity is a severe challenge. Our first effort is to gradually sustain business and employment of our people. The company is taking all possible measures to hold on to talent and their well-being while balancing the business for stakeholders. We still have a long way to go. However, the lockdown has certainly opened a new way of looking at business – controlling the operating cost while sustaining the longevity of business.”
Bu hikaye Hospitality Talk dergisinin August - September 2020 sayısından alınmıştır.
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Bu hikaye Hospitality Talk dergisinin August - September 2020 sayısından alınmıştır.
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Technology vital post COVID
The recent DDP Digital Conclave titled ‘The Post Pandemic Reset’ focused on hospitality and how technology would play a major role in a reset for the post-COVID world.
Local experiences
There will be more challenges along the way. However, COVID-19 has shaped the industry for a better, sustainable and enriching future, says Patrick Taffin, Assistant Dean, SHMS Leysin.
IHE GOES PHYSICAL
India’s one of the largest B2B hospitality expos, the four-day IHE 2021, opens on September 24 at IEML, Greater Noida and will be a 100 per cent ‘physical show’.
FHRAI-IHM GETS NCHMCT AFFILIATION
NCHMCT affiliation FHRAI-IHM has become the first private institute managed by FHRAI to be affiliated with the National Council of Hotel Management & Catering Technology (NCHMCT), Noida.
On the road to recovery
The food delivery market is dominated by Swiggy and Zomato, sharing 85 percent of the total market between them, says the India Food Service Delivery Report 2021.
Focus on feedback
Domestic tourism has emerged as a sustainable segment to watch out for especially in post-pandemic business recovery scenarios, says Pankaj Gupta, General Manager, Holiday Inn Jaipur City Centre.
HOMESTAY IN THE HIMALAYAS
Invoking the grandeur and nobility of the Raj era, Jungle House – a boutique homestay in Shimla, Himachal Pradesh – opens its doors for guests.
Cautiously optimistic
Pinning Raffles Udaipur on Accor’s global map, Kerrie Hannaford, VP – Commercial, Accor India & South Asia talks about raising the bar with immersive hospitality and emotional luxury.
ACQUISITION MODE
Click Hotels by Suba has acquired 35 hotels across 22 new destinations in India. By 2023, the hospitality conglomerate targets to cross 3,000+ rooms.
A complete solution
Built on the airspace of a conventional railway station, The Leela Gandhinagar reflects the vision of modern India, says Jaideep Anand, Vice President and General Manager, The Leela Gandhinagar.
