By encouraging a huge number of Indian startups and providing the right mentorship, direction and support, the bank has played a pivotal role in the growth of the Indian financial software ecosystem.
HDFC Bank customers are able to get a personal loan disbursed into their accounts within 10 seconds. Or while chatting on Facebook Messenger, they are able to pay bills; thanks to the chatbot. The two examples not only highlight the focus on customer delight by HDFC Bank, but also the importance of leveraging technology and platforms. This leverage is possible as the bank, since its inception, has engaged with Indian technology companies in its quest to offer a range of products and services.
“The bank’s focus on tapping indigenous technology is in line with ‘The Make in India’ initiative by the government. This has been the thought driving the bank for more than two decades and continues to be a guiding principle for us,” says Munish Mittal, Group Head – IT and CIO, HDFC Bank. While the bank uses the best-in-class international softwares, especially at infrastructure layer or for platforms like ATM switch, it has always encouraged Indian software development companies, Indian System Integrators and Indian vendors, adds Mittal.
MUNISH MITTAL,
Group Head – IT and CIO, HDFC Bank
Digital focus
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