British Airways 'sorry' as mum's meds put in hold

AIRLINE APOLOGY FOR 'EXTREME STRESS'

- KATIE OBORN

A PLYMOUTH mum has spoken of her "extreme stress and anxiety" after being told her medical bag containing vital supplies would have to go into the hold on a British Airways (BA) flight from Heathrow to Paris.

Despite Charlotte Donovan having a GP letter stating that the essential health items remained with her during the flight, BA staff at the gate insisted they had to be put in the hold.

The same issue occurred on the return flight from Charles de Gaulle Airport in Paris to Heathrow last month.

Charlotte, aged 30, and her husband Nathan Donovan, 31, had taken their young son to visit Disneyland Paris.

Before they flew, Nathan contacted British Airways and explained that his wife needed access to EpiPens, stoma supplies and medication at all times.