CATEGORIES

The Goalpost: Transition to a seamless digital model

Going Digital is an imperative! It is no longer an option! Companies continue to invest tens of billions of dollars aiming to achieve their transformation goals.

Revelations from a leadership conversation

Shantanu Rege was recently appointed as MD & CEO at Mahindra Rural Housing Finance. He and Manoj Agrawal had an in-depth conversation about leadership from multiple perspectives. Several interesting incidents and anecdotes take this conversation right to the heart:

CRM integration with AI, ML improves CX

Increasingly integrating marketing automation functionality into its CRM systems allows Credit Wise Capital to target and engage with potential customers more effectively:

Canadian financial sector promoting DEI

Canadian financial services organizations have made good progress in understanding and adopting Diversity, Equity and Inclusion, or DEI, but there is much to be done, finds a new study:

Nordea Bank: USP is chat-first approach

Nordea Bank sees digitization banking, holistic personalized down to a personal level: as a process comprising omnichannel advice and transparent sustainability

CX Journey to the Customer's Mind

How are the business evolving around CX? Many such issues were discussed in a roundtable discussion on the key aspects of CX in today's scenario for BFSI organizations. Edited excerpts:

Absa Group: 100+ initiatives on AWS Cloud

South Africa's Absa Group has built a digital infrastructure that primarily aims at improving customer satisfaction:

InsureNext Conclave 2023

Banking Frontiers organized its second InsureNext Conclave on January 5th in Mumbai. Given the highly dynamic ecosystem for insurance and the way the industry players are responding, the discussions at the conference showed path breaking thinking, understanding and responding. Edited excerpts from four panel discussions at the conclave:

Edu LOS, LMS - Superior & Smarter

In a joint conversation with Prashant Bhonsle, Founder, and CEO, Kuhoo Fintech & Brajesh Mishra, COO, Co-Founder, Varthana shares the details about the education loan scenario in India:

Edu LOS, LMS - Superior & Smarter

In a joint conversation with Prashant Bhonsle, Founder, and CEO, Kuhoo Fintech & Brajesh Mishra, COO, Co-Founder, Varthana shares the details about the education loan scenario in India:

Choosing genuine influencers prudently

Tarannum Hasib, Chief Distribution Officer, Canara HSBC Life Insurance shares the details about the company's influencer marketing programs, influencer partners & strategies to minimize the risk associated with influencers:

'Simplify' yields top rank in customer satisfaction

Canadian Imperial Bank of Commerce has been an early adopter of digital technologies and the bank has been able to be a leader in North America:

CUB's multilingual chatbot handles 70% of queries

City Union Bank will soon launch 2-in-1 debit & credit card:

DCOE drives, ACoE navigates

Karnataka Bank has migrated 93.17% of customer transactions to digital means. KBL Xpress cash adoption is 100%, KBL Xpress car loan is 79%, KBL Xpress home loans is 76%, KBL Xpress MSME loans is 75% and KBL Xpress SB account is 59%:

Aim is doubling business, but customer convenience is priority

Russia's VTB Bank has deployed high-end technology and its main aim is to achieve truly multi-channel customer access environment:

The Stepping Stones: Skills & Risks

Poornima Subramanian, CFO at Reliance Nippon Life Insurance, deep dives into the skills and risks that will help women accelerate their careers:

More women should become social investors

Smita Ram, CEO of Rang De, advises young girl students to use disruptive technology to build a career in banking and financial services affordable and inclusive:

Financial inclusion for 1 mn, financial literacy for 7 mn

Ananya Birla envisions ₹200 billion portfolio with 1500+ branches serving 0.1 million villages pan India and to diversify the business in individual & MSME loan (secured/ unsecured):

Venturing into Embedded Fintech

Amee Parbhoo is a Managing Partner at Accion Venture Lab (AVL), which is a part of Accion International. She has worked with AVL for almost 8 years. Accion International has been working in financial inclusion around the world for over 60 years, and believes that digital financial services are powerful tools to help reduce poverty and create economic opportunity. Edited excerpts from a free-flowing interview:

Next goal is boosting fruitful usage of financial services

The difference in inactive bank accounts between men and women is very telling:

Financial literacy will lead to empowerment of women

Women must take charge of their own investments journey and need to actively participate in their family's financial matters:

FlexiLoans offers FlexiTimings for Femployees

For all attrition cases, FlexiLoans ensures exit interview data is collected and analysed:

'Work life' balance is an oxymoron

A. Manimekhalai, MD & CEO, Union Bank of India, expects to see greater demand for investment products for long term savings, personalized products & cards, wealth management services:

BBK: Ensuring data privacy in metaverse

The Bank of Bahrain and Kuwait is in the thick of a transformation and has been experimenting with the latest tech tools:

India Grand Finale - ZSI empower 2022

Held on February 16, 2023 at International Conventional Hall, BSE, Dalal Street, Mumbai:

BAGIC boost core CX, builds peripheral services

Alpana Singh, Senior President & Head - Bancassurance - PSUS, RRBs & Co-Banks at Bajaj Allianz General Insurance shares the benefits of collaborations with fintechs, insurtechs, EV makers and others:

Asia leads in fintech evolution, finds new survey

Asia is a leader in the adoption of digital payments and the strongest interest in emerging payment experiences, says the survey:

PayU: Travel spend up 165%; OTT spend up 80%

Paulami Das sees that behaviors formed during the pandemic continue to persist

North-East: Low on banking, Average on microfinance

An article recently released by RBI, titled 'Financial Inclusion through Microfinance - An Assessment of the North-Eastern Region of India', authored by S. Chinngaihlian and Pallavi Chavan, documents the spread of microfinance in the NorthEast. Despite a smaller share in the total microfinance portfolio, the North-East scores reasonably well on most indicators of access and usage of microfinance.

American Bankers Mutual Insurance announces $3mn distribution to banks

\"This program provides the banking industry with a longterm, stable source of insurance and risk services, as well as meaningful distributions for eligible ABA member banks,\" said Gary Hemmer, chairman, ABMI and chairman of the board of First National Bank of Waterloo in Waterloo, Ill.