Benefits of Automation
Hotel Business Review|January - February 2023
In the changing business environment with the rise in operational costs due to attrition, higher labour cost, have made it imperative for the hospitality industry to adopt technology that would not only be able to cut costs but also be guest-friendly.
Benefits of Automation

Hotels abroad have not only installed automated self service check-in and check-out kiosks for guests in a hurry, but also robots as concierges and for other duties.

In India, robotics has not yet been introduced but technology is definitely being employed in almost all operational fields of the hospitality industry to ensure expediency while at the same time, adhering to the need for user-friendliness. Technology and automation also helps improving communication with the guests as well as among the management and employees.

Virtually every industry is being transformed by technology and hospitality industry is no different. Technology is playing an important role in today’s hospitality and tourism industry. Both customers and businesses can benefit from advances in communication, reservations and guest services systems. Technology allows continuous communication and streamlines the guest experience, from reservation to checkout.

Automation has been a hot topic in the hospitality industry over the past few years. Globally, it has resulted in introduction of not only robotic concierges and electronic butlers but to fully robotic hotels. The global hospitality industry has been embracing this technology to improve their operations and revolutionise the guest experience.

Technology has been introduced in all segments of hotel operations. The hotel operations are divided into two areas: front office and back office. The front office area includes reservations, registration, guest history, guest accounting, telephones, room service, restaurant, accounting, housekeeping and night auditing. The back office area includes accounts, receivables, inventory control, food beverage cost control, purchase management, payroll, personnel and budgetary cost control, etc.

Role of Technology

Diese Geschichte stammt aus der January - February 2023-Ausgabe von Hotel Business Review.

Starten Sie Ihre 7-tägige kostenlose Testversion von Magzter GOLD, um auf Tausende kuratierte Premium-Storys sowie über 8.000 Zeitschriften und Zeitungen zuzugreifen.

Diese Geschichte stammt aus der January - February 2023-Ausgabe von Hotel Business Review.

Starten Sie Ihre 7-tägige kostenlose Testversion von Magzter GOLD, um auf Tausende kuratierte Premium-Storys sowie über 8.000 Zeitschriften und Zeitungen zuzugreifen.

WEITERE ARTIKEL AUS HOTEL BUSINESS REVIEWAlle anzeigen
"Leadership is not a License to do Less, it is a Responsibility to do More"
Hotel Business Review

"Leadership is not a License to do Less, it is a Responsibility to do More"

Amit Kumar Sharma is a seasoned hotelier with a career spanning 23 years. A graduate from IHM Lucknow, he began his career with Grand Hyatt, Delhi as a pre-opening team member from where he developed deep interest into the fast-paced career of Food & Beverage operations & management.

time-read
3 Minuten  |
July - August 2024
Fortunes Hotels Opens New Properties
Hotel Business Review

Fortunes Hotels Opens New Properties

The group announced the launch of Fortune Beach Resort ECR Chennai. Situated in the bustling, breezy East Coast Road (ECR), the upscale resort set against the serene backdrop of the majestic sea connects the cultural richness of Chennai with the picturesque landscapes of Puducherry, Mahabalipuram, and beyond.

time-read
2 Minuten  |
July - August 2024
Small Luxury Hotels Partner with The MRS Group Of Hotels
Hotel Business Review

Small Luxury Hotels Partner with The MRS Group Of Hotels

Small Luxury Hotels of the World (SLH) announced its expansion into the Indian subcontinent through a strategic partnership with The MRS Group of Hotels.

time-read
1 min  |
July - August 2024
IHE 2024
Hotel Business Review

IHE 2024

Concludes With Setting Higher Goals

time-read
2 Minuten  |
July - August 2024
Housekeeping in Hotel Public Spaces
Hotel Business Review

Housekeeping in Hotel Public Spaces

The work of the housekeeping department of any hotel or motel is the most unseen, but the most needed in many ways.

time-read
5 Minuten  |
July - August 2024
Redefining The Art Of Luxury Hospitality
Hotel Business Review

Redefining The Art Of Luxury Hospitality

Sheraton Grand Bengaluru Whitefield Hotel Convention Center

time-read
4 Minuten  |
July - August 2024
Training & Retaining Workforce for Hotel's Success
Hotel Business Review

Training & Retaining Workforce for Hotel's Success

Success of a hotel depends on the manpower. Staff, from the receptionist, who is the first step of the guest towards his hospitality during the stay, to the attendant who handles his luggage during his departure, help in the guest being attracted by the property and compelling him to stay at the same hotel on his future trips to the destination. The employees, it may be said, are the backbone or the mainstay for a hotel's success.

time-read
10+ Minuten  |
July - August 2024
Weddings: Increasing Hotel Revenue
Hotel Business Review

Weddings: Increasing Hotel Revenue

The trend of wedding ceremonies and receptions being conducted in hotels has been increasing over the years. The eat, drink and be married” now has a tag attached to it, which is in hotels”. The result is that not only destination weddings but wedding, in general, are contributing to the hotel’s revenue in a great measure. The saying Marriages are made in heaven” now has an attached segment But expenses are borne onearth”. Hotels and resorts have been proving an attractive venue as compared to the other sites, like halls, for people of all categories. Ashok Malkani takes a look at the facilities and other plus points offered by hotels.

time-read
10+ Minuten  |
July - August 2024
Heritage Hotels Heirlooms of Indian Tourism
Hotel Business Review

Heritage Hotels Heirlooms of Indian Tourism

A trip to the past in the modern world has a timeless appeal for travellers who are keen to immerse themselves in the cultural history of the destination by staying at a historic hotel itself.

time-read
10+ Minuten  |
July - August 2024
A Tranquil Paradise! Radisson Hotel Jass Khajuraho
Hotel Business Review

A Tranquil Paradise! Radisson Hotel Jass Khajuraho

Sprawling in six acres in the midst of the vast open countryside with gentle undulating landscape and clean, fresh unpolluted air, Radisson Hotel Jass Khajuraho is a perfect union of classic design with subtle elegance.

time-read
3 Minuten  |
March-April 2024