Hotels abroad have not only installed automated self service check-in and check-out kiosks for guests in a hurry, but also robots as concierges and for other duties.
In India, robotics has not yet been introduced but technology is definitely being employed in almost all operational fields of the hospitality industry to ensure expediency while at the same time, adhering to the need for user-friendliness. Technology and automation also helps improving communication with the guests as well as among the management and employees.
Virtually every industry is being transformed by technology and hospitality industry is no different. Technology is playing an important role in today’s hospitality and tourism industry. Both customers and businesses can benefit from advances in communication, reservations and guest services systems. Technology allows continuous communication and streamlines the guest experience, from reservation to checkout.
Automation has been a hot topic in the hospitality industry over the past few years. Globally, it has resulted in introduction of not only robotic concierges and electronic butlers but to fully robotic hotels. The global hospitality industry has been embracing this technology to improve their operations and revolutionise the guest experience.
Technology has been introduced in all segments of hotel operations. The hotel operations are divided into two areas: front office and back office. The front office area includes reservations, registration, guest history, guest accounting, telephones, room service, restaurant, accounting, housekeeping and night auditing. The back office area includes accounts, receivables, inventory control, food beverage cost control, purchase management, payroll, personnel and budgetary cost control, etc.
Role of Technology
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Amit Kumar Sharma is a seasoned hotelier with a career spanning 23 years. A graduate from IHM Lucknow, he began his career with Grand Hyatt, Delhi as a pre-opening team member from where he developed deep interest into the fast-paced career of Food & Beverage operations & management.
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