When we seek to learn, we look for resources individually, and, if we are blessed to be working in an organisation which invests in employee learning, we seek to make the most of available opportunities.
Of course, organisations are replete with latent knowledge too, which if harnessed, is a great repository for employees to learn from. Another source of knowledge which the Learning and Development team does not frequently tap (unless a wise Operations executive is after you to do so), is the knowledge that customer interactions provide. It is strange, but true that very few organisations have any formal mechanism to learn from their customers. And yet, all the learning, all production in an organisation is ultimately geared to attract the customer, but, opening a channel of learning for customers, nah! that is infra dig! Well, this is an idea whose time has come for L&D.
Beyond Market surveys
Organisations have been picking the customer's brains with market surveys, seminars, and, many other mechanisms for feedback. But, the time has arrived to switch over to feed-forward, rather than feedback, and, seek inputs even before your product or service is formalised. A typical example to this would be Yahoo Mail. Till some time ago, Yahoo Mail had 'Beta' written on top, suggesting that the product was not fully completed, but, was work in progress. Yahoo was learning from the usage patterns as to how customers operate emails.
This is known as the process of customer co-creation, one that involves engaging a potential customer in the development of new business offerings. Using prototypes, customers explore alternative futures and actively shape win-win propositions. It involves putting some small experiments in front of potential customers, observing their reactions, and, using the results to iterate your way to an improved offering.
Esta historia es de la edición January 2019 de Human Capital.
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Esta historia es de la edición January 2019 de Human Capital.
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Continuous Learning For Growth
Of late, for organizations particularly in the service sector, people have become the strategy. And, if that is the case, the Learning and Development (L&D) department in organizations, and the industry in general, is likely to witness significant growth in 2017 and the years thereafter.
Creating Open Spaces And Minds
As the boundaries of life between work and home continue to blur, employers and employees are sitting up and are noticing the ways and means to offer and avail a worthwhile experience at the workplace.
Striking The Right Balance
In 2017, an employee in the HR Department of a leading global company received an excel sheet attachment in his official mail. While the content seemed harmless, it was in fact a well disguised Ransomware attack which had in fact placed several companies worldwide in the dock. Ransomware attacks targeting HR departments across the globe have since been in vogue since they possess valuable employee data which can be used to commit crimes such as tax frauds and the like.
The Multifaceted Advantages Of AI
AI can speed and automate data collection, make fundamental observations, systemize HR issues, and differentiate customer and employee profiles. But, corrective measures and final decisions can only be approved by people who can understand how to leverage AI tools to acquire accurate information sans the noise and interpret them the right way.
Engagement Surveys: A Means Or An End?
Surveys are not merely a way to check the pulse of the organisation; they should ideally be used as vehicles to improve the organisation culture, people practices and employee experiences which gradually translate into business success.
What Is And What Needs!
The idea of the best fit works only in a perfect universe. In reality, what talent specialists and hiring managers should focus on is getting the close fitment. They should work with an approach that bridges the gap between what is (available) and what needs to be (done).
A Matter Of Strategic Timing!
The term 'work-life balance' has become a popular chant for all working professionals today. A world of different opinions continue to pervade our lives, with one actually affirming that there truly is no direct relationship between the parallel worlds we live in.
Picture Out Of The Frame
A few months ago, Moon Jae-in, the President of South Korea, made an unusual announcement.
Analysis
It is paramount for a pharmaceutical company to meet the business requirement of regulatory compliance.
How Can They Fire Her?
It is a common phenomenon in the corporate landscape to misinterpret the inability to respond to a query by a Manager as a serious lapse which at times leads to termination of his/her services. As a fallout, not only do they risk losing out a person with superior managerial skills, they also dampen the spirit of the juniors in her department, leading to sinking morale and reduced engagement.