CATEGORIES

Rebooting Customer Loyalty In Experience Economy

New age digital technology trends are driving availability, at the heart of delivering an unmatched consumer experience. As businesses aim to deliver on-demand customer requirements, any downtime of application or loss of critical data can impact a customer’s journey across various touch points. So big or small enterprises should never be affected because of such downtime, and hence, availability plays a critical role.

Politics, Like Crime, Pays

POLITICS IS THE FIRST refuge of scoundrels. That piece of conventional wisdom may be contested by the few politicians who regard themselves as serving the public interest. Statistics tell a different tale: 1,581 MPs and MLAs across political parties face criminal prosecution. Nearly 34 per cent of MPs in the current Lok Sabha have criminal cases against them.

Last Word - John Mattone

JOHN MATTONE, used to be the executive coach of Apple Inc.’s late and iconic Co-founder Steve Jobs and is today rated among the top rung leadership coaches, second only to Marshall Goldsmith. Yet, it was a profession he adopted at the age of 55. In a tête-à-tête with Nina Kler, Mattone shares his perspective on leadership and his amazing life’s journey . Excerpts:

‘The Future Of Regional Print Is Very Bright'

LOKMAT IS ALL set to celebrate 100 years of its existence on 15 December. The group is also planning to announce its Delhi edition to mark the occasion. Looking back at the successful journey of the group Vijay Darda, Chairman, Lokmat Group, spoke to Naziya Alvi Rahman about the trends that are shaping the regional language press in India, competition with digital, the future of print and more. Edited excerpts:

The Nation Gets To Know

AS THE NARENDRA MODI government completes three years in office, it continues to enjoy high rates of popularity and acceptance among the masses and India Inc.

10 Policy Initiatives That Matter

LOSE to five dozen ambitious policy initiatives have been launched by the Narendra Modi regime. Some have worked wonders while some have been damp squibs. A subjective list of the 10 most defining or game changing moves.

Create Wealth While Saving Taxes

AXIS MUTUAL FUND recently launched its digital campaign ‘Khushi ke Aasun’ to help create awareness about its equity linked savings schemes (ELSS) category and its benefits — tax saving as well as wealth creation.

In The Money

With transactions, retail, SMEs, wealth management, Citibank India is raking in the profits

Surging All The Way

The BSE may have fallen behind in the derivatives race, but under Chauhan, the exchange is looking beyond equities to channelise savings and investments in the country

Union Budget 2019: Things India Expects From FM

BW Businessworld gets M. Govinda Rao, member, 14th Finance Commission; Arun Kumar, former JNU economist; Yoginder K. Alagh, former Union Minister; and Lord Meghnad Desai, British economist, to debate the key priorities for the Union FM Nirmala Sitharaman in the run-up to the Union Budget. Edited Excerpts: By Team BW

A Tough Lion

The Indian agencies return from the Cannes Lions International Festival of Creativity 2019 achieving 18 Lions, a drop from 21 metals compared to last year. This year, India bagged only one Gold metal and missed out on a Grand Prix

'Havells Is A Mass Premium Brand'

HAVELLS PROMOTER ANIL RAI GUPTA speaks to BW Businessworld’s SUMAN K JHA and AVISHEK BANERJEE and shares interesting insights about the company’s evolution and projections. Excerpts:

Cautious Optimism

Yes, it has a strong brand recall, grown consistently over the past decade and has aggressive expansion plans. So, is Havells India on track to double its revenues by 2022?

‘I Feel Life Is Really An Opportunity'

LAST WORD Ashish Vidyarthi

The Wealth Gurus

Meet the stars of India’s wealth management industry, who steer the wheels of fortune for the country’s growing band of millionaires

‘Confident Of Achieving The 2030 Targets'

STEEL SECRETARY Aruna Sharma and her team have been instrumental in the sector’s turnaround, despite the ongoing global turmoil. In a conversation with Suman K. Jha, Sharma talks about the growth of the sector, increasing per capita consumption, dealing with NPAs in the sector, evolution of private players in the steel sector and the challenges the sector is facing due to the ongoing trade wars. Excerpts: 

Housing For All By 2022 –‘No Harm In The Vision'

The Pradhan Mantri Awas Yojana or the Housing for All 2022 scheme launched by the Narendra Modi government aims to provide housing for all by 2022. D.B. Gupta, former consultant to the Planning Commission of India; Amrit Abhijat, Joint Secretary, Urban Development Ministry; Jyoti Parikh, former advisor to former PM Manmohan Singh; Prashant Kumar, Joint Secretary, Rural Development Ministry; and Sudhir Krishna, former Secretary, Urban Development Ministry discuss ways to overcome hurdles and why it would be possible to achieve the target

BSNL Set To Bring 5G To India

While Indian telecos are still ensuring that 4G services reach all circles in India, they are also vying to bring the niche 5G services to the country. Leading the race is state-owned telecom operator BSNL.

BSNL Sets Wifi Hotspot Services To Ramp Up Network

In a bid to attract cus-tomers, BSNL has set up wifi hotspots in several areas to ramp up its network services. Wi-Fi Services have been introduced for providing high speed internet access at convenient public locations hereunder called as Hot Spots. Installation of Hot Spots is already under process at various cities/ locations.

When Less Is Life-Threatening

Increasing water scarcity in India could potentially turn into an irreversible crisis that can affect many lives if immediate steps are not taken

‘Become Job Providers Rather Than Job Seekers'

India’s longest serving chief minister (since 1994) Pawan Kumar Chamling, of Sikkim, talks to BW Businessworld’s Ashish Sinha on the benefits of organic farming, Sikkim’s thriving pharmaceutical industry and its thrust on education, among other things. Excerpts:

Not Just A Pipe Dream

The farmer could only get richer, say statistics, even as the debate on doubling farmers’ incomes reaches a crescendo 

How Will The Congress Tackle Agrarian Distress?

Now that the Congress Party has upped the ante on the agrarian distress, BW Businessworld pieces together the farm policies it is likely to adopt should it form the government

Standpoint - Five Marketing Strategies To Prioritise In 2019

A 2018 Forrester Consulting study found that for 80 per cent of business decision makers surveyed improving their company’s customer experience was among their top priorities in the year ahead. So was increasing customer loyalty (81 per cent). In the new age of customer experience, a combination of data and creativity will set leaders apart. Industry experts also pointed to a greater focus in 2019 on personalisation, more immersive mobile experiences, and a companywide approach to strategic accounts

Driving New Conversations In Ad Land

There was a conscious effort not to make Goafest 2019 an event for the advertising people by the advertising people. Instead, the larger objective was to drive learning from related industries and their leaders

The World Is His Classroom

From being India’s leading edtech player, unicorn Byju’s has ambitions of becoming the world’s largest education company. Will the journey beyond the shores be as smooth as it has been on home turf so far?

Team Spills Success

After one-on-one sessions, Byju’s used VSAT technology, and then Internet, followed by tablet and app. The story of Byju’s Raveendran’s earliest associates. Suman K Jha listens in

The Indian Economy Limbers Up

The Indian Economy Limbers Up

2018: The Unfolding Agenda

India must be mindful that while the India-US strategic partnership auguers well, a nation’s strength rests on a growing economy, robust foreign policy and good governance

Rekindling Industry Spirit

Rekindling Industry Spirit