Hotel Business Review - March - April 2023

In this issue

New challenge faced by the hotel industry is to move beyond brand identity and extend and deepen their relationships with travelers. In the era of artificial intelligence hotels are significantly evolving to create new market opportunities. The new age developer is thinking out of box to create modern space to satisfy the needs and demands of the future guest. They are integrating spaces within and outside the single hotel to offer a completely new level of flexibility to guests, while serving new customers.
It is more of reimagining hotels beyond rooms and lobbies. The future hotels will access new resources to bring new life to existing capabilities and merge outside potential into new opportunity areas. New strategies established by hotel emphasise not only on spaces but people, brands, services and technology. Capitalising on the user experiences to create new business opportunities in the hotel of the future. Cover story elaborates on how with advancement in technology and AI (Artificial Intelligence), hotels have been able to upgrade and offer new experiences to their guests
When it comes to the hotel experience, elevating guest satisfaction is the ultimate goal. But in reality, this is much more complex than it sounds. Guest satisfaction is measured by the service offered in hotel in comparison to the competition. One can gauge and optimize performance constantly and measure it in a precise manner by collecting feedback. Unsatisfied visitors leave bad reviews online, and, ultimately, damage the hotel’s reputation. Business story finds how hotels can improve the guest satisfaction by offering best in the industry.
Spa is a major source of revenue for the hotel industry. The popularity of spas in hotels has been growing over the past few years and are now an integral part of the hotel experience. The feature on spa discusses the future trends for providing the best guest experience.

Hotels of Future

Hospitality industry has to keep pace with the ever-changing craving and yearning for innovative experiences of tourists and there has been, thus, a continuous transformation in the services offered by the industry. There have been revolutionary changes in the working of the industry, over the years. With advancement in technology and Al Artificial Intelligence), hotels have been able to upgrade and offer new experiences to their guests. The constant and incessant changes being incorporated in the working of the hospitality industry is going to result in various avant-garde changes being integrated in almost all departments of hotels of the future. Interactive hotel rooms with digitally enhanced services are, today, providing a new level of luxury and convenience to the travelers. Ashok Malkani tries to fathom the changes that are likely to take place not only in hotel operations but also in their appearance, in coming decade or so.

10+ mins

Ensuring Guest Satisfaction

Being a successful hotelier involves tending to guests' needs and ensuring an exceptional experience at your hotel for everyone who walks through the doors of the lobby. Hotels have to make every effort to provide zero disappointment in order to rise above the competitors. One negative comment by the guest can offset the effect of hundred positive reviews and have an adverse effect on the reputation as well as revenue of the property. Ashok Malkani tries to fathom how hotels can leave a positive impact on the guests.

10+ mins

Chefs for Profitable Outlets

The role of a chef has toddled much ahead of stirring and blending out palatable cuisine

7 mins

Spa Trends

Spa is an indispensable department of the hospitality industry today

7 mins

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Hotel Business Review Magazine Description:

Today hotel professionals in India are seeking innovative strategies to grow their business along with new ideas and opportunities and current issues that affect their companies. This includes strategies in managing successful hotel operations, knowledge of purchasing products and services and other business opportunities and know-how. They want accurate, reliable, unbiased information from a company they can trust. 
“Hotel Business Review” covers front and back of the house facilities and general hotel management along with regular features. All aspects of successful hotel management, with specific case studies reflect through the articles featured. Unlike other magazines aimed at the hospitality industry, “Hotel Business Review” retains its unique niche as the only magazine devoted exclusively to hotels.
Hotel Business Review - the first and only bi-monthly magazine exclusively focused on the Indian hotel business. The magazine provides exclusive editorial content with a specific objective to produce valuable information sources, to assist hotel executives in maximizing their business. It offers fresh information on leadership styles and management techniques to key decision makers in the hotel business. 
The editorial focus is on Trends, Business, Technology, Engineering, Equipment, Design, Food & Beverage, Sales & Marketing, Manpower & Training and Finance. 
The circulation of the magazine offers maximum qualified respondents with the highest volumes of purchases. The primary focus is on Corporate Management, Projects & Facility Planning and top-end Operational Management of the business. 
The readers are Owners, Directors, CEOs, Vice-Presidents, Corporate Heads (Chains), Project Managers, Facility Planners, General Managers, Executive Engineers, Materials Managers, Consultants; the key people seeking information to compete in the market place. The magazine serves hotels, resorts, spas, clubs and offices of corporates / franchise/ chains / developers / consultants / architects / engineering and design institutions.