CATEGORIES

Virtual surveys hasten loss assessment

Ravichandran N., CTO, at Kotak Mahindra General Insurance explains how the insurer will be leveraging advanced modelling tools in response to heatwaves and flooding:

How WFH Challenge Driving Family Focus!

While many felt the ‘work-from-home’ norm could be beneficial in terms of time and effort, it is actually taking a toll on the mental health of several people who find loneliness, lack of social interactions and pressures at home front impacting their wellbeing. Corporates are actively putting solutions in place:

Aggressive on Digital, Conservative on Social

Abhinav Angirish points out that his clients can also transact through WhatsApp or email by a simple approval system

Dawn of New Strategies

Multi-pronged asset strategy, diversified liability approach, and a fresh technology design and blueprint in place, NBFCs have redefined their strategy to take on the competitions concluded the panel discussion held as part of the NBFC’s TOMORROW series by Banking Frontiers.

Cloud tech fuels NBFC growth

As part of the NBFC’s TOMORROW conference, Banking Frontiers hosted a high powered panel discussion titled ‘Extracting the real Value from Cloud to Drive Digital Transformation and Business Growth’.

MPGB: Business up, NPA down

Sushil Sharma resolves to continue the flagship financial inclusion program with focus on opening accounts from every household to every adult

AP StCB's Record Business Growth in Covid FY

The southern apex level bank is planning expansion in its branches and ATMs in the current FY:

LMS rising to the next level

Industry experts discuss the approaches & actions required to modernise LMS software:

PSBs, RRBs excel in opening APY accounts

Now the government employees will have the facility to register online in NPS and generate PRAN through eNPS:

VFS emphasizes digital at the field level

Kuldip Maity says the digital loan origination system has almost halved the turnaround time in sanctioning and disbursement of loans

One-page Banking Experience

Kotak Mahindra Bank acquires about half a million customers digitally every month, powered by extensive use of AI and internet:

Australia Develops Varied Uses For Blockchain

Australian Government keenly promotes use of blockchain in several sectors, including the public sector:

CONTACT CENTER The New Frontline Channel

Contact centers have a changed role in the pandemic times. Heads of operations and contact centers of 5 BFSI institutions discuss how their institutions managed to make their contact centers rise to the occasion and deliver services that more than met the customer expectations:

Malaysia - taking baby steps towards open banking

While the concept of open banking is gaining traction in Malaysia, there is, however, lack of cohesive efforts on the part of banks, fintechs and the regulator:

Revolut - aiming at a new banking system

Revolut is real revolution in international banking. For, it is simplifying the way we do banking:

Technology helps CGGB unlock future possibilities

Chaitanya Godavari Grameena Bank is also communicating with the customers on Facebook about its product offerings and services:

Muthoot: Sweetening the Customer Journey

Alexander George Muthoot claims that Muthoot Group’sIT teams have unique expertise in mobile development for multiple technologies to create powerful native and hybrid mobile apps

RBI's tough prescription for UCBs - 6 perspectives

Veteran cooperative bankers Satish Marathe, Pramod Karnad, Suryakant Patil, Vijay Mohan, Atul Khirwadkar, and Jayvadan Bodawala analyze the recent RBI guidelines relating to the appointment of MD/CEO, WTD, and CRO:

SBFC to maintain disbursement rate

The company expects to continue disbursing `1.65 billion loans every month during the current year

‘Technology is dominating board room discussions'

H.P. Singh, Chairman & MD at Satin Creditcare Network, explains various facets of technology adoption at the company:

Transformation, the Fin-way

Rachit Chawla, Founder and CEO, Finway FSC, describes how he could redefine the norms for lending and create a new pathway for financial services:

KGB lends ₹870 mn under covid-specific schemes

The second-largest regional rural bank in the country focuses on growth, consolidation and improvement in its asset quality:

Artificial Intelligence

A Medley yet Converged Force

Emphasizing cybersecurity for digital transformation

Response from IT companies has definitely changed in many ways during the pandemic times

APIs & SDKs drive embedded finance

FlexiLoans uses computer vision tech, IVRs, bots, social media assistance and workflow automation to manage 1 million documents and calls / per month:

AI & ML to drive personalized approach to automation

Manappuram Finance is also looking at the possibility of messenger bots for WhatsApp and Facebook Messenger:

Architecting the Workplace Revolution

Banking Frontiers organized a panel discussion of technology and cybersecurity experts to discuss how the cyber workplace is evolving and how to make it more secure. Participants were Deepak Sarda, GM-IT at Indian Bank, Ratan Kumar, GM at Central Bank of India, KM Reddy, CISO at Union Bank of India, Babitha BP, CISO at CSB Bank and Prajit Nair, Director Sales - End-User Computing at VMware. Manoj Agrawal, Group Editor at Banking Frontiers, moderated the discussion.

Innovation & Tech that boost CX

Dharmender Narang, Chief Customer Experience Officer at India Infoline, speaks about CX innovations and technologies:

Technology inseparable from an enterprise

Enterprises of the future will be highly technology-oriented with leaders more tech-savvy than ever:

THE RISK SENTINELS

The pandemic and lockdown have put the biggest strain ever on chief risk officers. This is the time that their systems were put to test as were they themselves. Largely, the financial community has proven itself to be capable and agile, as seen from the 16 respondents in this cover story. The CROs have also taken the opportunity to expand their knowledge frontiers to prepare for future risks. Kudos to The Sentinels.