The pandemic has resulted in a greater adoption of innovative technology solutions across a variety of industries. Enterprises are implementing technologies in ways that make them more resilient for the future, while keeping their customers’ wellbeing and safety at the front and center. The airline industry, which has always been major adopters of cutting-edge technologies, is rapidly introducing new digital solutions that provide greater passenger confidence for a safe journey, and simultaneously deliver higher levels of operational efficiency for the airlines.
As passengers start to resume air travel, they expect the airport and the airline to take care of their safety and comfort. They want a quick, efficient, and contactless travel experience throughout the journey- from the moment they get into the airport, to boarding, the in-flight experience, and finally to when they step offat their destination airport.
Airports and airlines are using various ways to assure their customers that flying is safe and can be as enjoyable and comfortable as it has always been, probably even better, with contactless technology.
Ensuring safer travel at every step of the journey
The travel industry has come together to build solutions that ensure minimum contact across all touchpoints for the flyer. A recent Global Passenger Survey by the International Air Transport Association (IATA) shows that passengers are looking to technology to improve their travel experience. Passengers want to stay connected and use their personal device to control more aspects of their travel journey.
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