CATEGORIES

The Loneliness of the Hybrid Worker

Having supportive colleagues in the workplace is key to feeling less isolated when working from home.

Improve Creative Brainstorming With Constructive Criticism [CREATIVITY]

Does criticism help or hinder creativity in brainstorming? It depends on the context.

Set Up to Fail

Poor design of C-suite jobs can block executives from succeeding in their roles.

Break the Link Between Pay and Motivation

An experiment in eliminating a pay-for-performance model bolstered sales force results, retention, and engagement at Hilti Group.

Why We Don’t Talk About Meaning at Work

Meaningful work will remain elusive if managers don’t learn to overcome four barriers to healthy conversations about what gives individuals their sense of purpose.

The Neuroscience of Customer Experience

When neurological insights inform design thinking, companies can innovate with greater precision.

How a Values-Based Approach Advances DEI

A new model for developing diversity, equity, and inclusion in the organization can increase employee satisfaction.

Making Sense of the Post-Pandemic Future

MORE THAN TWO YEARS into the pandemic, we’re in a moment when both leaders and employees are trying to make sense of how the experience has changed them and imagining what comes next.

[DATA PRIVACY] - Preserving Privacy While Sharing Data

Differential privacy can safeguard personal information when data is being shared, but it requires a high level of expertise.

Fostering Ethical Conduct Through Psychological Safety

Line managers are key to creating safe spaces for employees to discuss concerns.

Mastering Innovation’s Toughest Trade-Offs

Leaders must answer eight key questions to address the hidden tensions underlying innovation strategies.

When Employees Don't ‘Like' Their Employers on Social Media

Many managers would like their employees to be active in representing the company on social media, but employees are often less engaged than expected. How can organizations encourage employees to become brand ambassadors?

Which Features Increase Customer Retention?

Most companies aspire to design goods and services that encourage repeat business. Yet businesses often invest in expensive features without adequately understanding how the features that attract new customers may differ from those that will retain existing ones.

The Fundamental Flaw In AI Implementation

Many executives are enthusiastic about the business potential of machine learning applications. But business leaders often overlook a key issue: To fully unlock the benefits of artificial intelligence, you’ll need to upgrade your people’s skills — and build an empowered, AI-savvy workforce.

What Sets Breakthrough Strategies Apart

Innovative strategies depend more on novel, well-reasoned theories than on well-crunched numbers.

Leading in an Unpredictable World

We are entering a period in which “there will be no long-term predictability” in business, according to Accenture CEO Pierre Nanterme. “Leaders will need to learn to manage chaos and to do it in a highly disciplined way.”

How to Monetize Your Data

These days, most companies are awash in data. But figuring out how to derive a profit from the data deluge can help distinguish your company in the marketplace.

​Building a More Intelligent Enterprise

In coming years, the most intelligent organizations will need to blend technology-enabled insights with a sophisticated understanding of human judgment, reasoning, and choice. Those that do this successfully will have an advantage over their rivals.

Negotiating With Chinese Investors

Chinese companies are increasingly investing in companies overseas. But to reach advantageous agreements with Chinese investors, Western managers need to prepare themselves for differences in negotiating style.

Why Design Thinking In Business Needs A Rethink

To reach its full potential, the popular innovation methodology must be more closely aligned with the realities and social dynamics of established businesses.

What Executives Get Wrong About Cybersecurity

If you think the biggest cybersecurity threat most businesses face is credit card theft and the most important part of the solution is better prevention technology, think again.

Surviving A Day Without Smartphones

For young adults accustomed to continually checking their cellphones, even a single day without access to them can be anxiety-producing. What are the implications for executives about managing this constantly connected generation?

The Board's Role In Managing Cybersecurity Risks

Cybersecurity can no longer be the concern of just the IT department. Within organizations, it needs to be everyone’s business — including the board’s.

When Jobs Become Commodities

Even if your job is high paying, it is wise to ask yourself whether it is common and repetitive enough to be done by a machine. If you conclude that it is, it’s time to look for — or create — less commoditized work.

How To Test Your Assumptions

When you’re developing a strategy for a new business, testing assumptions in a logical order gives you the best chance to make course corrections early — and not waste time and money.

Why Some Platforms Are Better Than Others

Although successful digital platforms can deliver remarkable value to users and riches to entrepreneurs and investors, in some sectors it isn’t clear that anyone will turn a profit.

A New Approach to Automating Services

Companies are achieving productivity gains by using software robots to perform routine, rules-based service processes. If implemented well, such automation can result in high-performing human-robot teams, in which software robots and human employees complement one another.

Creating Management Processes Built For Change

Good management processes help a company execute its strategy and exercise its capabilities. But in fast-changing business environments, companies also need agile management processes that can help the organization change when needed.