Tech Takes Over F&B Industry

Technology impacts every facet of our lives. It is reshaping every industry. Artificial Intelligence (Al) and robotics have had transformative impacts on all industries, including the food & beverage sector. Driven by advancements in robotics and Al, routine and repetitive tasks are automated to increase productivity and, thus, enhance profitability. Ashok Malkani examines the effects of technology and robotics on the restaurant industry in India.

- Ashok Malkani

Restaurant industry in India is highly competitive and with increasing number of restaurants the entrepreneurs need to be creative and also conscious about the benefits of technology that can ensue to the restaurant business. Over time, particularly in recent years, stiff competition has brought about a significant transformation in the F&B sector, fueled by advancement in technology and introduction of Artificial Intelligence (AI).

Arindam Sarkar, General Manager, The Fern Goregaon, Mumbai, disclosed, "Technology is significantly transforming India's restaurants by enhancing both operational efficiency and customer experiences. With innovations like digital ordering systems, contactless payments, and Al-driven analytics, restaurants can streamline processes, reduce wait times, and tailor services to customer preferences. Online reservation platforms and delivery apps expand customer reach, while social media and review platforms boost visibility.

Automation in kitchens, smart inventory management, and data-driven decision making are optimizing resource allocation and reducing waste. As General Manager, I see technology not just as an enabler, but as a tool to elevate service standards and meet evolving customer expectations."

Debaditya Chaudhury, Managing Director of Chowman, Co-owner: Oudh 1590 & Chapter 2, claims, "India's restaurant industry relies heavily on technology to improve client experiences and streamline operations. Customers now have quicker and faster access to food through platforms like Zomato and Swiggy, which have greatly increased sales. Additionally, online platforms have made it simpler to gain customer feedback, guaranteeing that restaurants will be able to improve their menus and services.