'CX is Very Important in a Recessionary Environment'

In a conversation with BW Businessworld, Rob Tarkoff, Executive Vice President & General Manager - CX, Oracle Corporation, speaks on the importance of customer experience (CX) against the backdrop of growing fears of recession, importance of AI and more. Excerpts Rohit Chintapali

INDIA'S NEW GROWTH ENGINE

UP MAJOR INVESTMENT PROPOSALS

Why Retirement Planning Is Crucial?

Retirement is an important and unavoidable stage of life.

Mukesh Ambani - Setting New Benchmarks

Reliance Industries (RIL) is India's largest and most profitable private sector company.

HIGH PRESSURE PERFORMANCE

ONGC, INDIA'S LARGEST crude oil and natural gas company contributing around 70 per cent to India's domestic production, is ranked fourth in the BW Real 500 companies list for the fiscal year 2021-22.

HIGH OCTANE PERFORMANCE

INDIAN OIL CORPORATION (IOC), the largest integrated and diversified energy company in the country has emerged at the top of BW Real 500 rankings for the second year in a row.

GROWTH WITH GREEN FOCUS

HINDUSTAN PETROLEUM Corporation (HPCL), the second-largest LPG marketer in India, achieved gross sales of Rs 3,72,642 crore during FY2021-22, thereby clocking a robust growth of 38.4 per cent over the previous fiscal year.

CREATING VALUE, SUSTAINING TRUST

UNDER THE ABLE stewardship of Mangalam Ramasubramanian Kumar (M.R. Kumar), Life Insurance Corporation of India (LIC) successfully launched and completed the largest Initial Public Offer (IPO) ever in the Indian capital markets raising in excess of Rs 20,000 crore.

REFINER WITH A CONSCIENCE

BHARAT PETROLEUM Corporation (BPCL), a Maharatna, is India's second-largest government-owned downstream oil producer, and a constant presence in the top five of the BW Real 500 companies list basis its consistently robust financial performance.

Innovating Amid Uncertainties

Kris Gopalakrishnan, Co-founder and former vice chairman, Infosys on uncertain times giving rise to new leadership and innovation, his book Against All Odds: The IT Story of India, and much more

"WHAT CRICKET HAS TAUGHT US IS THAT WE HAVE TO PERSEVERE"

Former Indian cricketer-turned-coach-turned-commentator Sanjay Bangar has launched Cricuru, an online cricket coaching platform to tap into the huge demand for quality coaching. BW Businessworld's Rohit Chintapali caught up with Bangar to know about his entrepreneurial vision, the business of cricket and more. Edited excerpts of the chat:

What the Stars Foretell for You

WHAT DOES THE YEAR 2023 HAVE IN STORE FOR YOU? CARRYING FORWARD THE LATE BEJAN DARUWALA'S LEGACY, THE AUTHOR GUIDES YOU SO YOU MAY MAKE THE MOST OF WHAT LIFE HAS TO OFFER

ON A HIGH

After the promising first six months, investors and art aficionados are hoping that the rest of FY2023 too would prove golden

HONOURING TRANSFORMATIVE PRACTICES IN TEACHING-LEARNING PROCESS

The day-long summit and awards by BW Education brought together top industry veterans and experts to discuss the pressing issues in building these brands and facilitating good practices in the education sector

Crafting Better Customer Journeys Through Digital Banking

Delivering digital banking services to its customers' fingertips comes with its own challenges and the banks have had to address them to keep up with the times and competition from the fintechs

READING FOR THINKING BIG

The fourth edition of the Indian Business Literature Festival (IBLF) completed the second chapter in Gurugram on January 11, 2023.

Budget can Lay the Groundwork for India to Assume Leadership in Research and Innovation

THE INDIAN economy has been resilient amidst a challenging global macroeconomic scenario of inflation, recession and supply chain disruptions, with GDP projected to grow 6.5-7 per cent in FY24.

"GOOD DESIGN RESPONDS TO COMPLEX SYSTEMS ELEGANTLY"

Ayush Chauhan, Managing Partner &Co-Founder, Quicksand Design Studio & UnBox Cultural Futures Society, talks of how design could contribute to a circular economy, in an exclusive conversation with BW Businessworld By Jyotsna Sharma

"OUR UNIQUE GLOBAL BANKING NETWORK SIMPLIFIES CROSS-BORDER PAYMENTS"

In an interaction with BW Businessworld, Rashmi Satpute, Country Manager, Wise India speaks about the remittance market, what makes Wise different, future plans, and much more

CUSTOMER CENTRICITY

IN SPITE OF A challenging year, Punjab National Bank (PNB) reached the mark of Rs 19,31,322 crore in gross global business as on 31st March, 2022.

HEALTHY GROWTH

CANARA BANK, in its 117th year of operations, recorded robust growth of 122 per cent YoY in net profit to Rs 5,678 crore in FY 2021-22.

BIG ON NUMBERS

LEADING PRIVATE lender ICICI Bank reported a 44.1 per cent jump in net profit for 2021-22 to Rs 23,339.49 crore versus Rs 16,192.68 crore in 2020-21.

CREATING VALUE

With a customer base of more than 7.1 crore and a branch network of over 6,342, HDFC Bank is among the largest private sector banks of India employing over 1,41,580 people.

LEGACY OF LEADERSHIP

WITH A LEGACY of over 200 years, State Bank of India (SBI) provides a wide range of products and services through its various branches and outlets.

POWERING AHEAD

FORMERLY NATIONAL Thermal Power Corporation, NTPC is the largest power producer in India with an electric generating capacity of 70,884 MW (including 12,615 MW through JVs/subsidiaries).

SHOWING ITS METTLE

VEDANTA, A SUBSIDIARY of Vedanta Resources, is one of the world's foremost natural resources conglomerates, with primary interests in zinc, lead, silver, iron ore, steel, copper, aluminium, nickel, power and oil and gas.

GROWING SUSTAINABLY

INDIA'S LEADING and one of the world's most efficient integrated steelmakers, JSW Steel has been progressing responsibly across markets with innovation, digitalisation and sustainability as its key anchors.

CREDITABLE PERFORMER

MUMBAI-HEADQUARTERED Larsen & Toubro is one of the largest and most respected companies in India's private sector.

SCMS GROUP: DEVELOPING GLOBALLY COMPETENT AND SOCIALLY RESPONSIBLE LEADERS

Today, the SCMS Group of Educational Institutions is one of the leading academic houses in the country with several world-class institutions in its fold, engaged in education, research and consultancy.

KEEPING UP THE TEMPO

A $26-BILLION metals powerhouse belonging to the Aditya Birla Group, Hindalco Industries is an industry leader in aluminium and copper.