Branch is the bank at Svenska Handelsbanken

Swedish bank Svenska Handelsbanken strongly believes that personal interaction is the key to successful customer engagement

40 insights into spending habits

Bank of Ireland considers cloud, Al, data and APIs as the 4 basic pillars in its forward-looking strategy

Mental health is still a dominant risk

Sunder Natarajan, CRO at IndiaFirst Life Insurance, deep dives into risk associated with WFH, startups & emerging technologies and people issues

AI, ML could shape Liquidity Management

RBI can do a world of good to create a more robust environment for NBFCs on liquidity side

Fostering a culture of growth & development

Blended training programs offer a highly engaging and effective approach to learning that helps organizations to maximize impact

Comedy sketches pull customers

Madhvi Gupta, Head of Marketing, Communications & Social Impact at IIFL Home Finance, dwells upon influencer marketing

SRCC now a major concern for businesses across the world

A heightened 'Strikes, Riots and Civil Commotion', or SRCC environment is detrimental for business operations today, says a study by Allianz Global Corporate & Specialty:

Nuvama adopts several technologies; looks for more

Reengineering workflows, using RPA, e-Sign, Penny Drop, DIY, OCR, various industry APIs have helped Nuvama Group eliminate human errors, ensure strong validation, speed, scale and STP:

DIGITAL TO EDUCATE & DIFFERENTIATE

At Finnoviti 2023, CEOs become thought leaders about not leveraging digital as a copycat tool, but rather as a driver of customer education that is aligned with fast paced innovation and a differentiator that creates value:

Fruits of Technology: Reach 10X, Speed 10X

Digitization in Svatantra Microfin has enabled true financial inclusion i.e., savings, credit, insurance, investment in respect of over 4 mn women borrowers in deep rural India:

Digital onboarding boosts sales efficiency 5X

To achieve 400% business growth, Credit Fair will enhance its online presence, develop mobile applications, use data analytics, and automate its loan processing & underwriting processes:

Financial wrap-around for electric vehicles

In a joint conversation Sumeru Shah, Head of EV 2-wheeler & Sivaprasad Patnaikuni - Head, of EV 3-wheeler at Ecofy reveal the business scenario, tie-ups, and future opportunities for EV finance business:

CTO is the new vice-captain of the compliance team

Arun Poddar, CEO, Choice International & Vikas Gupta, Chief Compliance Officer at Canara HSBC Life Insurance, reveal the various challenges of compliance relating to data governance, training programs & new developments:

India's first RegTech Conclave by Zone Startups India and GIFT City - a success!

On the 17th of March 2023, Zone Startups India (ZSI) in partnership with GIFT City, India conducted their first (and also India's first) RegTech Conclave, a premier event at the iconic BSE (formerly Bombay Stock Exchange) Building in Mumbai.

RXIL targets state govts & international business

Ketan Gaikwad, MD & CEO, Receivables Exchange of India (RXIL), demonstrates a significant growth potential in invoice discounting for MSMEs on TReDS platform:

TechFini: Revolutionizing financial technology with cutting-edge payment switches and spend managers for modern businesses

TechFini was founded in 2023 with a mission to revolutionize the fintech industry.

The collapse and the regulatory aftermath

Has the dilution of regulatory norms initiated by the US regime contributed to the recent collapse of 3 regional banks in the US? Appears so:

The Goalpost: Transition to a seamless digital model

Going Digital is an imperative! It is no longer an option! Companies continue to invest tens of billions of dollars aiming to achieve their transformation goals.

Revelations from a leadership conversation

Shantanu Rege was recently appointed as MD & CEO at Mahindra Rural Housing Finance. He and Manoj Agrawal had an in-depth conversation about leadership from multiple perspectives. Several interesting incidents and anecdotes take this conversation right to the heart:

CRM integration with AI, ML improves CX

Increasingly integrating marketing automation functionality into its CRM systems allows Credit Wise Capital to target and engage with potential customers more effectively:

Canadian financial sector promoting DEI

Canadian financial services organizations have made good progress in understanding and adopting Diversity, Equity and Inclusion, or DEI, but there is much to be done, finds a new study:

Nordea Bank: USP is chat-first approach

Nordea Bank sees digitization banking, holistic personalized down to a personal level: as a process comprising omnichannel advice and transparent sustainability

CX Journey to the Customer's Mind

How are the business evolving around CX? Many such issues were discussed in a roundtable discussion on the key aspects of CX in today's scenario for BFSI organizations. Edited excerpts:

Absa Group: 100+ initiatives on AWS Cloud

South Africa's Absa Group has built a digital infrastructure that primarily aims at improving customer satisfaction:

InsureNext Conclave 2023

Banking Frontiers organized its second InsureNext Conclave on January 5th in Mumbai. Given the highly dynamic ecosystem for insurance and the way the industry players are responding, the discussions at the conference showed path breaking thinking, understanding and responding. Edited excerpts from four panel discussions at the conclave:

Edu LOS, LMS - Superior & Smarter

In a joint conversation with Prashant Bhonsle, Founder, and CEO, Kuhoo Fintech & Brajesh Mishra, COO, Co-Founder, Varthana shares the details about the education loan scenario in India:

Edu LOS, LMS - Superior & Smarter

In a joint conversation with Prashant Bhonsle, Founder, and CEO, Kuhoo Fintech & Brajesh Mishra, COO, Co-Founder, Varthana shares the details about the education loan scenario in India:

Choosing genuine influencers prudently

Tarannum Hasib, Chief Distribution Officer, Canara HSBC Life Insurance shares the details about the company's influencer marketing programs, influencer partners & strategies to minimize the risk associated with influencers:

'Simplify' yields top rank in customer satisfaction

Canadian Imperial Bank of Commerce has been an early adopter of digital technologies and the bank has been able to be a leader in North America:

CUB's multilingual chatbot handles 70% of queries

City Union Bank will soon launch 2-in-1 debit & credit card: