CATEGORIES

Boosting CX, PX and DX

Invesco MF is advancing its technologies to improve customer experience, partner experience and distributor experience

NIMF: Deep analytics embedded in all digital assets

Nippon India Mutual Fund is adding close to 30,000 new users on its apps and website every month

Branch - An Empowered Super Channel

61% of India's population living in the villages and with only 44% of the population uses smart phones, constituting a big challenge for expanding banking services to all. Two bankers and one tech CEO delve into the challenges and share the various ways to achieve the goal

'Al First' architecture improves self-service from 35% to 60%

Parthanil Ghosh, President Retail Business at HDFC ERGO General Insurance, details the progress and results w.rt. claims personalization

Claims personalization improves retention, reduces risk

Insurance brokers are investing in a variety of technologies to personalized claims processing, and reaping the benefits

4 wheel drive: Agile, DevSecOps, Platform & API

Covid in fact helped the bank to fine-tune and implement its digital strategy

Fino Bank's inhouse ML model cuts false positives

Fino Payments Bank is actively pursuing to capitalize on the opportunities arising out of increasing digitalization of India's economy

EVS - higher claims, pricier covers

2 experts from the leading general insurance companies shared their perspectives on growth & opportunities for EV insurance business in India

AU0101 App grows 90% to 1.9 mn customers

AU SFB launched several initiatives to strengthen its digital proposition, which is scaling well

Shriram Housing Finance bets on Al & Mobility

Ravi Subramanian, MD & CEO at Shriram Housing Finance, reveals the new tech strategy adopted by the company for smoother housing loan

Gold loans rising; so is competition

The cooperative banks are targeting most of the gold loan processing to be done digitally

Updraft's noble mission: Save customers from debt trap

British fintech firm Updraft helps people come out of debt trap following reckless use of credit cards, overdrafts and BPNL loans

BOB Financial: Winning in tier-2 towns

Shailendra Singh, MD & CEO at BOB Financial, reveals the company approaches to products, partnerships, marketing, technology, expansion and more

Widening the partner footprint

Founder Atul Monga shares the business focus and the technology approach at BASIC Home Loan

MAPPING THE MARKETING TRENDS

10 CMOS from 10 leading BFSI companies participated in the Banking Frontiers April cover story on marketing trends in the recent past. The cover story is divided into 10 parts, with each part revealing a specific aspect

Statistical models bring objectivity & scalability

AP Factors personalizes MSMEs' product offerings to satisfy customers using machine learning techniques and data analytics

Branch is the bank at Svenska Handelsbanken

Swedish bank Svenska Handelsbanken strongly believes that personal interaction is the key to successful customer engagement

40 insights into spending habits

Bank of Ireland considers cloud, Al, data and APIs as the 4 basic pillars in its forward-looking strategy

Mental health is still a dominant risk

Sunder Natarajan, CRO at IndiaFirst Life Insurance, deep dives into risk associated with WFH, startups & emerging technologies and people issues

AI, ML could shape Liquidity Management

RBI can do a world of good to create a more robust environment for NBFCs on liquidity side

Fostering a culture of growth & development

Blended training programs offer a highly engaging and effective approach to learning that helps organizations to maximize impact

Comedy sketches pull customers

Madhvi Gupta, Head of Marketing, Communications & Social Impact at IIFL Home Finance, dwells upon influencer marketing

SRCC now a major concern for businesses across the world

A heightened 'Strikes, Riots and Civil Commotion', or SRCC environment is detrimental for business operations today, says a study by Allianz Global Corporate & Specialty:

Nuvama adopts several technologies; looks for more

Reengineering workflows, using RPA, e-Sign, Penny Drop, DIY, OCR, various industry APIs have helped Nuvama Group eliminate human errors, ensure strong validation, speed, scale and STP:

DIGITAL TO EDUCATE & DIFFERENTIATE

At Finnoviti 2023, CEOs become thought leaders about not leveraging digital as a copycat tool, but rather as a driver of customer education that is aligned with fast paced innovation and a differentiator that creates value:

Fruits of Technology: Reach 10X, Speed 10X

Digitization in Svatantra Microfin has enabled true financial inclusion i.e., savings, credit, insurance, investment in respect of over 4 mn women borrowers in deep rural India:

Digital onboarding boosts sales efficiency 5X

To achieve 400% business growth, Credit Fair will enhance its online presence, develop mobile applications, use data analytics, and automate its loan processing & underwriting processes:

Financial wrap-around for electric vehicles

In a joint conversation Sumeru Shah, Head of EV 2-wheeler & Sivaprasad Patnaikuni - Head, of EV 3-wheeler at Ecofy reveal the business scenario, tie-ups, and future opportunities for EV finance business:

CTO is the new vice-captain of the compliance team

Arun Poddar, CEO, Choice International & Vikas Gupta, Chief Compliance Officer at Canara HSBC Life Insurance, reveal the various challenges of compliance relating to data governance, training programs & new developments:

India's first RegTech Conclave by Zone Startups India and GIFT City - a success!

On the 17th of March 2023, Zone Startups India (ZSI) in partnership with GIFT City, India conducted their first (and also India's first) RegTech Conclave, a premier event at the iconic BSE (formerly Bombay Stock Exchange) Building in Mumbai.