CATEGORIES

Soft Solutions to Hard Challenges

Ganapathi Subramanian S, CHRO at Sundaram Home Finance, Sudakshina B, CHRO at HDFC Ergo and Navin Upadhyaya, CHRO at 360 ONE, dwell upon the most impactful HR initiatives and improving risk management in HR:

2024 - The AI revolution in FS has begun

I was one of the founders of Accenture's Applied Intel practice and led AI for Financial Services for years. I also ran FS Digital at Accenture and Customer Sales & Service (CRM, call centres, front-offices, etc.) at Accenture Song. My practice totalled $7bn or 10% of Accenture's revenue. I have a PhD in Information Theory and was privileged to get classes from Marvin Minsky, founder of MIT's AI lab as my alma mater in Brussels was the first to have an AI lab in Europe, a satellite of MIT.

Green Banking is now a focus area for Indian banks

Banks are increasingly realizing that protecting environment and promoting green initiatives are crucial as lending or accepting deposits:

Personalization also Cultivates Loyalty & Trust

At Ageas Federal Life Insurance, the 3 pillars of personalization are Analytics, AI & CRM:

Navigating the influencer marketing landscape

Vikramjeet Bhayana, Head of Marketing at Bajaj Allianz General Insurance, shares insights on their impactful influencer marketing strategy and targeted digital campaigns:

THE Digital Continuum Learnings from Finnoviti & Technoviti Conclave

Banking Frontiers organized its annual innovator's forum \"Finnoviti-Technoviti\" conference-cum-awards-cum-expo in Mumbai in June 19, 2024. The conference featured 5 panel discussions where leading figures from the industry shared new insights and nuanced perspectives. Edited excerpts from the panel discussions:

Tailoring SME solutions to operational dynamics & growth trajectories

Ameet Venkeshwar, CBO, LoanTap is transforming the company's SME lending landscape, focusing on sectors like FMCG, Pharma, and HoReCa:

NBFC CISOs - Battle Ready

4 NBFC CISOs share their expertise on cyberthreats, the solutions offered by cybersecurity companies, rising costs and evolution of internal cybersecurity team:

A 4C Formula derived from 95 years of experience

Sanchay Sinha, CGM - Retail Banking Department at South Indian Bank, delves into product innovation, customer experience, and partnerships:

Making cyber-insurance hassle-free for SMEs

Howden Insurance Brokers believes SMEs face huge cyber risks and has dramatically simplified the cyber-insurance assessing & buying process:

Ecofy: Significant plans for Generative AI & RPA

Shreevar Narayan, Chief Technology Officer at Ecofy, navigates the company's tech initiatives that drive business growth:

Generative AI Bridges Generalists & Specialists

HP Singh, CMD of Satin Creditcare, shares his perspectives on various aspects of leadership:

Being a Responsible AI Leader - 4 Steps

Alok Aggarwal, CEO of Muthoot Homfin, reviews AI impact on leadership and gives guidance on being a responsible AI leader:

The CRED Formula: Design for Humans

Creating elegant and enduring structures for unstructured problems — that is design:

NBFCs: Diverse Approaches, Single Purpose

At Indian Merchants Chambers' Banking & Finance Conference, several CEOs of NBFCs spoke on the topic 'Digital Lending - Bridging the credit gap & creating a financial landscape that includes everyone'. Edited excerpts:

RBI launches PRAVAAH Portal, Retail Direct Mobile App, and FinTech Repository

In a significant move aimed at enhancing the accessibility and efficiency of financial services, the Reserve Bank of India (RBI) has launched three major initiatives: the PRAVAAH portal, the Retail Direct Mobile App, and a FinTech Repository. The launch event was officiated by Shaktikanta Das, Governor of the RBI, in the presence of key officials and industry representatives.

Amplifying learning with gamification & infographics

Anilkumar Satyavarpu, CHRO at Magma HDI General Insurance reveals how the company achieves it learning objectives:

Leaps in Automation, Analytics & Integration

InCred Finance manages growing complexity and delivers a tailored customer experience:

Al: The new backbone for innovation

Liem Phan, Head L&H Re SEA & India at Swiss Re, highlights important trends and developments in life and health insurance in APAC:

DNB Bank uses technology to influence its customers

Says it is technology that helps it to influence its corporate and retail customers, who are in millions:

Green IT

Aiming for Net Zero, banks and financial service organizations are focusing on Green IT to substantially cut down energy usage, to switch to renewable energy and to dispose/recycle e-waste safely. Technology leaders from 11 financial organizations across India, Nepal, Bangladesh, Mauritius and Iran share their Green IT initiatives in this cover story:

Acquire, Expand, Grow... Repeat

Manish Kothari, President & Head of Commercial Banking, Kotak Mahindra Bank, reveals various contours of the Sonata Microfinance acquisition:

A generalist who specialized each time

Tapan Singhel, MD & CEO of Bajaj Allianz General Insurance, deep dives and explains the leadership perspectives on specialization, standardization, innovation, empathy, etc:

Repeat business thrives on Personalization & Transparency

Sudev Kumar V, Executive Vice President, Branch Banking, shapes ESAF Small Finance Bank's gold loan strategies with technology and customer-centricity:

The day is when brands bring customers to banks

Credit Card-as-a-Service will enable every business to issue a card of its own:

Transforming Tech Team from Generalists to Specialists

Gaurav Jalan, CEO of mPokket, dives into cloud data storage and machine learning for smarter lending decisionsm and strategic vendor partnerships, shaping mPokket’s agile tech ecosystem for growth:

Metabase, a unique cloud computing experiment by BEA

Hong Kong based Bank of East Asia, takes up a unique initiative in migrating to the cloud:

Radian Finserv empowers dreams across 5 states

Partha Sengupta, COO at Radian Finserv, reveals the company’s highest standards of service and integrity in all operations & expansion plans:

A digital thrust for Islamic Banking

Kuwait Finance House is a totally Shari’a compliant bank that used digital tools to its full capacity:

No escape from the law

A woman entrepreneur in Vietnam was sentenced to death recently for causing irreparable loss to a bank: